Arriva UK Bus contract renewal

The 15-year business relationship between 21st Century Technology and Arriva UK Bus is set to continue for at least another two years, with a customer option of an additional one year extension to 2020.

21st Century, the specialist provider of tailored solutions to the passenger transport community, has supplied on-board CCTV and related IT technologies to Arriva UK Bus, along with maintenance and support, since 2002. The safety critical CCTV systems provided by 21st Century assist Arriva in protecting passengers, drivers and members of the public. 

The latest contract extension to the existing Framework Agreement with Arriva Bus UK was awarded in advance of the renegotiation date due to the high levels of performance and reliability that 21st Century has provided to its fleet of almost 6,000 vehicles.  21track, an online customer service portal, allows customers to log any issues, with the office-based service team co-ordinating the specialist integrator’s  nationwide network of engineering teams, who work overnight in Arriva depots across the UK.  

Ian Tarran, Regional Engineering Director for Arriva UK Bus commented, “I am very pleased to say that our longstanding relationship with 21st Century is to continue, as we have renewed our supply contract once again. We are looking forward to benefiting from advances in CCTV and other connected on-board systems that they are able to offer.”

Russ Singleton, 21st Century’s Chief Executive Officer, commented:  "We are delighted that Arriva UK Bus has chosen 21st Century to continue to supply and support their important on-board CCTV and associated IT systems by extending this important Framework Agreement. We will continue to invest in the development of innovative technologies and back-office processes, as part of our drive to continuously improve system reliability and performance, at the same time as reduce whole life-cycle costs for all our customers".