21st Century secure 5 year contract renewal with First Bus

21st Century is pleased to announce an important contract renewal with First Bus, in the form of a 5-year Framework Agreement.


21st Century’s Fleet Systems division have been providers of CCTV and depot based maintenance to the First Bus fleet of over 6,000 vehicles which carry 1.7 million passengers per day, under a Framework Agreement since 2010 and have installed over 2,000 CCTV and associated systems on new buses. These are safety critical CCTV systems, helping to protect passengers, drivers and members of the public. High levels of performance and reliability are maintained through 21st Century's online portal and call-centre, coordinating a network of engineering teams working overnight in 70 depots in the 40 largest towns and cities in the UK. 

Russ Singleton, Chief Executive Officer, said: “The new Framework Agreement builds on the relationship with First Bus as preferred supplier for new bus systems and includes our latest innovative remote condition monitoring service. This is a demonstration of our commitment to First Bus’s longer-term supplier relationships aiming to continuously improve system reliability and performance at the same time as reduce whole life-cycle costs”.

Tim Noble, Head of Procurement from First Bus said: “We are pleased to continue our relationship with 21st Century Fleet Systems as our partner in technical systems and service provisions to our UK bus fleet. Since 2010 they have developed the capabilities of our CCTV systems, which are a critical part of our safety first approach, as we strive to continuously improve the passenger service experience. 21st Century have developed and demonstrated technical solutions to support optimized system performance with the associated operational and cost benefits that result from this”.